Streamline Graphix constantly maintains materials inventory and staff, and schedules time on all equipment for orders that have been placed to ensure our ability to produce them at any certain time. Orders that are not yet in production within 5 days of order already incur additional equipment, labor and inventory costs for Streamline Graphix. Orders not approved for print by customer within 90 days of the order being placed will be non-refundable and will incur a fee of 12.5% of the original invoice total for each 30 day period thereafter until 100% of the original invoice total has been accrued in fees.Each order made from Streamline Graphix is a contract between you, as the customer making the order, and Streamline Graphix. The fact that you have made an order on behalf of a third party does not absolve you of liability to Streamline Graphix. As such, any decision by the third party not to accept the particular items printed or to cancel the order with you does not affect your liability to Streamline Graphix.Our Sales Tax PolicyStreamline Graphix charges sales tax to orders received from within the state of Illinois unless you are tax exempt. If you are tax exempt, you must submit your reseller’s certificate prior to placing an order.ProofsAn online proof will be generated after you upload your files or customize one of our templates. It is the customer’s responsibility to proof the file and check for any discrepancies or errors. No job will be sent to press without your approval. Once you have approved the proof and submitted your print job, you will be unable to make any further changes. We are not liable for delays in the order caused by customer's non-approval of the proof.An online proof is by no means an accurate color reproduction of your final printed piece but is the final opportunity for you to check the layout, bleeds, crops and final text. Electronic proofs do not show transparency and over print issues. Neither do they show color change from RGB or Pantone to CMYK.The proof must be treated as independent from the original submitted file and thoroughly reviewed prior to approval. It should be checked against the original file for possible errors in layout, copy, spacing, punctuation or image placement. Customer is fully responsible for all that is contained in the final approved proof.Streamline Graphix offers hard copy proofs that show reasonable likeness to the final printed pieces. Such proofs are recommended for color-critical art and must be requested by the customer when the print order is made. Hard copy proofs are printed on a substrate different from the actual paper stock and while it’s main purpose is to show color, variations may occur depending on the finish selected (AQ, matte, UV) for the final print job. We do not offer hard copy proofs for art that would be printed on uncoated paper.The request for a hard copy proof may involve an additional fee and would extend the amount of time needed to complete the job. For orders where a hard copy proof has been requested, the approval must be received by Streamline Graphix on or before our published cut-off times. We will make every effort to match colors in production when a hard copy proof is requested. However, it is the customer’s responsibility to determine if they need a hard copy proof with their print order.Color AccuracyStreamline Graphix will reproduce color from submitted print-ready files as closely as possible, but cannot exactly match color and density. Because of inherent limitations with the printing process, as well as neighboring image ink requirements, the accuracy of color reproduction is not guaranteed. By placing an order with Streamline Graphix you agree to this limitation. We will try our best to match the gradient density of each color, but we accept no responsibility for color variations between submitted files and the final printed piece. Under no circumstances will a reprint be honored for color variations that have occurred during the printing process. We are not liable for color matching or ink density on screen proofs that you approve. Screen proofs will predict design layout, text accuracy, image proportion and placement, but not color or density. Application of UV coating may effect or change the appearance of the printed colors. We are not liable for the final color appearance of a UV coated product.No Liability for ErrorsStreamline Graphix is not liable for errors in a final product caused by any of the following reasons:Misspelling, Graphics, Bleeds, Grammar, Damaged Fonts, Punctuation, Wrong cuts, Incorrect or Missing Folds, Die Lines, Crop Marks, Transparency, Overprint, Cracks on Folds, Finished Product Size. Streamline Graphix does not make any changes on customer files.Overprint and Underprint PolicyDue to the gang run method that Streamline Graphix uses on some products, we cannot guarantee that every order will be the exact number of items that are ordered. Streamline Graphix can only guarantee that it will come within plus or minus 10% of the number of items ordered.Artwork FilesOur prepress department checks all submitted artwork files before printing, but you are still 100% responsible for the accuracy of your print-ready artwork files, and we encourage you to proofread all files carefully before submitting to Streamline Graphix. Streamline Graphix is not responsible for any issues as to orientation or alignment of the pages of your submitted documents. By submitting the artwork to Streamline Graphix, you certify that you have the right to use the image(s) in your artwork files. DO NOT send any "one-of-kind" transparencies, prints or artwork. Although we take every precaution to safeguard your materials, we are NOT responsible for loss or damage of images or artwork.Under these Terms and Conditions, you agree that you will NOT upload any artwork files consisting of the following material: offensive, indecent or improper material, any material that could give rise to any civil or criminal liability under applicable law; and any material that could infringe rights of privacy, publicity, copyrights or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. We will refuse an order, which in our opinion may be illegal in nature or an infringement on the rights of any third party. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. We reserve the right to refuse an order without disclosing a reason.Printing Turnaround TimePrinting turnaround time begins once your order has been placed and your print-ready files have been uploaded to your account, attached to your printing job, and approved for printing. Printing turnaround time begins when we receive approval for your proof and full payment has been made. For printing jobs that do not have complete digital source files provided or have submitted files that are not print-ready, printing turnaround begins when we have your print-ready file(s), not from when the order was first submitted.For our Next Day Turnaround option, orders and files must be submitted by 8:00 AM CST (9 AM EST, 6 AM PST) and proofs must be approved by 11:00 AM CST (12 PM EST, 9 AM PST), to have the item shipped out of our facility on the next business day. In other words, if you approve a proof on your Next Day Turnaround order by 12:00 noon CST on Tuesday, it will be sent out of our facility for shipping by end of business Wednesday. Otherwise, your Next Day Turnaround order placed on Tuesday would ship on Thursday. This applies to Next Day Turnaround orders only.For all other turnaround options, orders and files must be submitted by 12:00 PM CST (1 PM EST, 10 AM PST) and proofs must be approved by 4:00 PM CST (5 PM EST, 2 PM PST), printing turnaround time begins the next business day. Please note that Streamline Graphix is closed Saturdays, Sundays and Holidays. As a result, these days are not considered when calculating printing turnaround time. In addition, while Production Turnaround includes printing, cutting, and binding, it does not include design, mailing, or shipping transit times, and you should allow additional business days for delivery based on the shipping method you selected. The estimated production turnaround advertised on this site is based on the typical number of hours or days that a print job is completed under normal circumstances, excluding Saturdays, Sundays and holidays.Printing turnaround time for jobs with approved proofs and payment is guaranteed. The remedy for failing to meet a deadline is limited to a pro-rated refund of any rush charges or a courtesy rush on your next order. Cancellation of an order based on printing turnaround time is only allowed if the customer indicates in writing (e.g., note posted to order) when placing the original order that a job in the order is time sensitive and must be shipped by target date based on printing turnaround option selected. Streamline Graphix will not be responsible for shipping-related costs on orders that do not go out by the due date.ShippingUnless you choose Local Pick Up for digital orders, you need to select one of the shipping options presented to you on the Site. All shipping is currently done via UPS, with the exception of some large freight shipments. When choosing a shipping option, please remember that the estimated shipping transit time is based on the number of business days in transit and does not include weekends, holidays or the day the package is picked up by UPS. For instance, a product shipped 2nd Day Air and picked up on a Thursday would be delivered by end of day Monday.Shipping transit times vary, and Streamline Graphix assumes no responsibility for delays caused by shipping carriers, weather or any damages resulting from the failure to receive a job on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Streamline Graphix’s responsibility is limited to preparing your printing order and delivering it to UPS for shipping. Streamline Graphix is not liable for damages which occur in shipping.Pick up orders will be kept for 30 days from the delivery of the pick-up notification email. If the order has not been picked up from Streamline Graphix's facility within 30 days, it will be shipped directly to the customer and customer will be billed for the applicable ground shipping rates. We cannot ship to P.O. Boxes or APO/FPO.MiscellaneousAll complaints must be registered within 24 hours of receipt of your final printing job. Should your job contain manufacturing errors and/or defects (as determined by Streamline Graphix), Streamline Graphix would rerun your job at no charge.
Streamline Graphix welcomes your questions or comments regarding the Terms. Use the Contact Us link in the navigation menu at the top of this page to contact us.This Version 1.8.0 of the Terms effective as of April 21, 2019